Frequently asked questions

Do any of your dry eye products contain preservatives?
Our Clinitas Gel product, (also known as Clinitas Hydrate) contains cetrimide, a mild alternative to BAK (Benzalkonium chloride)
Is Clinitas preservative free?
The prescription products Clinitas and Clinitas Multi, alongside Clinitas Soothe and Clinitas Soothe Multi are preservative free. Clinitas Gel, and its OTC alternative Clinitas Hydrate, are not preservative free. They both contain cetrimide, a mild preservative.
How can I get Clinitas products?
Our "stockist" page will answer your questions; alternatively just click on any of the "Products Shop" buttons at the top of this website to order online.
How long can the 10ml bottle provided with Clinitas Multi and Clinitas Soothe Multi be used for once opened?
3 months - The 10ml multi dose bottle uses the Novelia® bottle and its innovative delivery system. The eye dropper bottle allows our unique sodium hyaluronate 0.4% dry eye formulation to be truly preservative free and be used for up to 3 months once opened.

The dropper mechanism enables the patient to accurately administer single drops. The smooth and soft silicone tip is safer than some alternatives when close to the eye surface. Displaced volume is replaced by filtered air which enables us to use ZERO preservatives but still maintain complete sterility for 3 months.
How can I contact Altacor?
Please visit our "contact us" page to find out how to get in touch.
Can I buy Altacor products online?
The Clinitas retail range (Clinitas Soothe, Clinitas Soothe Multi, Clinitas Hydrate and Clinitas Hot Eye Compress can be purchased from our online shop -
How long can Clinitas Gel and Clinitas Hydrate be used for once opened?
28 days
(store at room temperature in a cool dry place)
How long can I use each vial of Clinitas or Clinitas Soothe?
Each vial of our unit dose products can be resealed and used for up 12 hours. Simply reverse the cap and push back onto the vial. Each 0.5ml vial will provide 10-12 drops.
Can the plastic used in the unit dose vials be recycled?
Yes, the plastic of the monodoses used in Clinitas and Clinitas Soothe is recyclable
Is the formulation in our various 0.4% Sodium Hyaluronate products the same?
Yes, the formulation in the prescription and over the counter products are the same (Clinitas, Clinitas Multi, Clinitas Soothe, Clinitas Soothe Multi).

The formulation is as follows.;
Sodium hyaluronate (4mg/ml, 0.4% w/v), dibasic sodium phosphate, monobasic sodium phosphate, sodium chloride and water for injection.
How often should I use the Clinitas Hot Eye Compress
Most patients should benefit from applying The Hot Eye Compress and performing eyelid massage (refer to Step 2 - Eyelid Massage Procedure) twice a day for two weeks. This can be reduced to once a day and then a couple of times a week as required, once symptoms have been alleviated.